At SciPlay, we're committed to providing you with the best possible experience and support. We've put together a comprehensive guide to help you navigate our customer support channels, including email, live chat, and more.
Customer Support Availability
Our dedicated team is available to assist you whenever you need it. While we don't have specific operating hours listed on our website, our support channels are accessible at any time through various methods (more information below).
Email Support
If you prefer communicating via email, please reach out to us. We'll do our best to respond as soon as possible.
Live Chat Support
For immediate assistance or to start a live conversation with one of our support team members, visit our website and look for the Live Chat icon. Please note that while we strive to have someone available 24/7, we can't guarantee it at all times due to varying time zones and business hours.
Help Centre Access
Our extensive Help Centre is filled with answers to common questions and issues you may encounter while using our services. You can access the Help Centre by clicking on the "Support" tab on our website or through the mobile app (mobile support section).
FAQs and Responsible Gambling Assistance
If your question isn't addressed in the Help Centre, don't worry! Visit our dedicated FAQ page for answers to frequently asked questions about our services. For responsible gambling assistance, please refer to our Self-Exclusion Policy.
Technical Support and Troubleshooting
Having technical issues? No problem! Our support team is here to help with troubleshooting and resolving any problems you may encounter while using our mobile or desktop app.
Communication Response Expectations
While we aim to respond as promptly as possible, please allow us some time to address your inquiry. We'll do our best to keep you updated on the status of your issue through email notifications.
Account-Security Assistance and Mobile/Desktop Support Accessibility
For assistance with account security or accessing specific features across different devices, feel free to reach out to us using any support channel (email, live chat, etc.).
Multilingual Support Where Applicable
Please note that while we don't explicitly list supported languages on our website, we strive to accommodate users worldwide. If you encounter an issue with language settings or support in your preferred language, please contact us for assistance.
Preferred Contact Methods and General Support Workflow
You can initiate a conversation through live chat, email, or the phone (we're currently not able to provide actual numbers but this is how you are told it's accessible). Our support team will guide you through our general workflow and find the best method for addressing your issue.
Availability Hours and Queue Handling
Please note that while we don't explicitly list specific availability hours, our Live Chat support operates on a first-come-first-serve basis. In cases where there is an unusually high volume of inquiries, please be patient as our team will do its best to attend to each request in turn.
Escalation Guidance and General Support Information
If you need further assistance beyond the initial conversation or response from our support team, please don't hesitate to reach out again. Our dedicated team is here to help with any issues or concerns related to your experience on our platform.
